Legal
Clinical Privacy and Confidentiality Policy
Last updated: 2 February 2026
Courtney James Therapy is committed to protecting your privacy and safeguarding the confidentiality of your personal health information. We collect, use, and disclose personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and our professional obligations with the College of Registered Psychotherapists of Ontario (CRPO).
All members of our team are trained in the appropriate handling of personal health information and are required to adhere to professional, ethical, and legal standards.
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Personal health information may include, but is not limited to:
Name, date of birth, and contact information
Health history and relevant background information
Session notes and clinical records related to your care
Billing and administrative information related to services provided
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We collect, use, and disclose personal health information only as necessary for the following purposes:
To provide counselling and psychotherapy services
To support the education and supervision of Clinical Interns completing Master’s-level training
To conduct quality improvement, supervision, and risk management activities
To meet regulatory and professional obligations with the College of Registered Psychotherapists of Ontario
For other purposes permitted or required by law
We limit the collection, use, and disclosure of personal health information to what is reasonably necessary to fulfill these purposes.
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Your consent is required for the collection, use, and disclosure of your personal health information, except where permitted or required by law. You may withhold or withdraw consent at any time by contacting us, subject to legal and professional requirements that may limit our ability to do so.
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We take reasonable steps to protect personal health information from unauthorized access, use, disclosure, or loss. This includes administrative, physical, and electronic safeguards appropriate to the sensitivity of the information.
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You have the right to request access to your health records and to ask for corrections if you believe information is inaccurate or incomplete. Requests should be made in writing and will be addressed in accordance with applicable legislation.
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Clinical records are retained for the period required by law and professional standards, after which they are securely destroyed.
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If you have questions about this policy, wish to access your records, or would like to raise a concern about our privacy practices, please contact:
Courtney Vezina
613-212-6892
contact@courtneyjamestherapy.com
Website Privacy Policy
Last updated: 2 February 2026
Courtney James Therapy is committed to protecting your privacy. This Website Privacy Policy explains how we collect, use, and safeguard personal information obtained through our website.
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When you visit our website, we may collect limited personal information, including:
Name and contact details submitted through contact or inquiry forms
Information provided through online booking or intake systems
Email addresses submitted for newsletters or updates
Technical data such as IP address, browser type, and pages visited (via analytics tools)
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Information collected through our website may be used to:
Respond to inquiries or requests
Facilitate appointment booking or communication
Improve website functionality and user experience
Communicate updates or relevant information (where consent is provided)
We do not sell, rent, or trade your personal information.
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Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings, though this may affect website functionality.
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We may use third-party platforms (such as booking, email, or analytics tools) to operate our website and services. These providers are required to maintain appropriate privacy and security standards.
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We take reasonable steps to protect personal information collected through the website from loss, misuse, or unauthorized access.
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This policy may be updated periodically. Any changes will be posted on this page.
If you have questions about this Website Privacy Policy, please contact:
Courtney Vezina
613-212-6892
contact@courtneyjamestherapy.com
Terms & Conditions
Last updated: 2 February 2026.
By accessing or using the Courtney James Therapy website, you agree to the following Terms & Conditions. If you do not agree, please discontinue use of the website.
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Use of this website, submission of contact forms, or email communication does not establish a therapist–client relationship. A therapeutic relationship is established only after an initial intake appointment and mutual agreement to proceed with services.
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All content on this website is provided for general informational purposes only and is not intended as medical, mental health, or psychotherapy advice. Information on this site should not be relied upon as a substitute for professional care.
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This website is not monitored continuously and is not intended for crisis support. If you are experiencing an emergency or are at risk of harm to yourself or others, please contact emergency services or a local crisis line immediately.
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Details regarding therapy services, session length, fees, and policies (including cancellation and consent) are provided separately during the intake process. Courtney James Therapy reserves the right to modify services, clinicians, or availability as needed.
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All website content, including text, graphics, logos, and design elements, is the property of Courtney James Therapy and may not be copied, reproduced, or distributed without prior written permission.
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This website may include links to third-party websites or use third-party platforms (such as online booking or forms). Courtney James Therapy is not responsible for the content, policies, or practices of external services.
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Courtney James Therapy is not liable for any damages arising from the use of, or inability to use, this website or its content, including reliance on information provided.
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These Terms & Conditions may be updated at any time. Continued use of the website constitutes acceptance of any changes.
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If you have questions about these Terms & Conditions, please contact:
Courtney Vezina
613-212-6892
contact@courtneyjamestherapy.com